RETURNS

Customers
can return damaged/wrong/faulty items (apart from sale items) within 7 days
Malaysia and 30 days International of receipt date for a refund of that item.
Any delay will not be entertained and item(s) will be returned back to the
customers.

We take
great measures to ensure our product quality but sometimes things go wrong
during delivery. Please help us take a photo of your item (the part that is
faulty) and include a short description along with your order ID and email
admin@orlylovebeauty.com. We will exchange your item for a new one and we will
bear all delivery cost to return the faulty product to us (in the form of cash
voucher) and resend the new product to you. In the event your faulty item is
out of stock, we will reimburse you monetary refund or replace with another
code which has same value of total faulty/damage item received.

Orlylovebeauty.com will
only accept items in their original condition. Orlylovebeauty.com will
not be responsible for returns that do not reach us and hence, we recommend you
insure your parcel for its appropriate value.

We will then ship the
correct/non-defect item back to you at no additional cost. We will be
responsible for the returning shipping fee and the shipping fee from you
to Orlylovebeauty.com 

You may post the returned
item to:

Orlylovebeauty.com

Blok
E4 TB4 Taman Melati,53100 Kuala-Lumpur

Notes:
We offer exchange on items found to be defective due to our fault. Defect(s)
caused by the fault of third party or customer’s fault cannot be exchanged.
We have made every effort to display, as accurately as possible, the colours of
our products that appear at the Site. However, as the actual colours you see
will depend on your monitor, we cannot guarantee that your monitor’s display of
any colour will be accurate. The position of pattern/design may slightly
different from what you see ( example : the position of the flowers may appear
at different places).
Please note that there may be a slight difference between our written size
measurements and the actual product measurements and this variance will not be
considered as a defect.

 

 

SHIPPING

 How to track my order?

To track and check the status of your order please
click the link attached in the shipping confirmation. You may also visit My
Account (online or via App) and click on “Track Order”.or POSLAJU
after receive a Tracking Number.

 

We will notify
you via email/SMS when your package is in transit and ready for delivery.

You may also contact the courier assigned to your order and provide them
with the tracking number shown in your email.

What are your delivery options and how much is
shipping?

 

Orlylovebeauty.com offers the following shipping
options :

MALAYSIA 

BELOW 1 KG

STANDARD DELIVERY :  COST RM 7 – 5-7 Day
Business Days

INTERNATIONAL COST :  RM 40 – 5-7 Day Business Days

You’ll
receive an email with your tracking information once your order has been
shipped. You may track your order via POSLAJU once your order has been shipped from our
Warehouse.

Delivery times are based on orders placed before 12pm MYT.

Order processing and shipping are done only on weekdays (not including
Malaysia public holidays).
Shipping may take additional time during sale periods, holidays and extreme
weather events.

Address cannot
be changed once order is paid, Orlylovebeauty.com is not liable for wrong
address in the invoice.

Can I collect my order directly from
OrlyloveBeauty.com?

 

We don’t currently offer store pick-up at the
moment. We’re working on it, though!

 

Can I upgrade my delivery methods afterward?

 

Once you’ve placed your order, we are unable to
make any changes, additions or amendments. Our systems are automated and
changes may cause delays or mix-ups in the preparation of your order. We highly
suggest that you review your shipping details before checking out.

 

What should I do if my order has not arrived?

 

To track and check the status of your order please
click the link attached in the shipping confirmation. You may also visit My
Account (online or via App) and click on “Track Order”.

We will notify you via email/SMS when your package is in transit and
ready for delivery.

You may also contact the courier assigned to your order and provide them
with the tracking number shown in your email.

 

Can I change my delivery address in my order?

 

Once you’ve placed your order, we are unable to
make any changes, additions or amendments. Our systems are automated and
changes may cause delays or mix-ups in the preparation of your order. We highly
suggest that you review your shipping details before checking out.

In the event that the provided address is indicated
on the order is incorrect and the package is delivered, Sephora will not be
liable for any replacement or refund.

 

Will I get charged for a re-delivery?

 

Our courier doesn’t charge any re-delivery fee. If
you are not available to receive the order, you may contact our courier partner
to arrange a re-delivery at a suitable time.

In the event of multiple unsuccessful deliveries, your package will be
returned to our warehouse in Singapore. You may contact CS here for further
assistance.

 

What should I do if there’s a delay in my delivery?

 

Log in to ‘My Account‘ to check the status of your order – if it’s beyond
our delivery time frames, please contact Customer
Service
 for further assistance.

 

What happens if I’m not available to receive my
package upon delivery?

 

If you are not available to receive the order, you
may contact our courier partner to arrange a re-delivery at a suitable time.

In the event of multiple unsuccessful deliveries, your package will be
returned to our warehouse. You may contact CS here for further assistance.

 

Do you process orders during Public Holidays?

 

Our warehouse is closed during Public Holidays,
your orders will be processed on the next working day.

 

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